Self-serve answers and actions for employees — privileged actions still gated.
An assistant inside your internal portal that answers policy and account questions from the employee’s own scope, and routes privileged actions like an access reset through approval — opening a ticket only when needed.
Employee in an internal IT or HR self-service portal (e.g. a Zendesk-style out-of-process adapter).
In the portal, the employee asks: “Reset my VPN access and open a ticket if it fails,” or “how much PTO do I have and what’s the carry-over rule?”
Plan → governed tools → cards.
Illustrative tool ids and risk levels — a host defines its own. The primitives underneath (the governance gate that runs permission, policy and audit, context minimization, the 12 card types) are built and tested, and the data-handling and security controls around them are documented.
A plan card sets the steps; read-only lookups (account status, this employee’s leave balance, policy references) run automatically — boundary enforcement blocks seeing anyone else’s data.
Privileged actions — reset access, request leave — are controlled writes that pause at an approval card.
A fallback ticket is a low-risk create, opened only on failure and returned as a save-output card with the ticket reference.
Every action is scoped to the employee and written to the audit trail.
Customer value.
Instant self-serve answers that deflect HR and IT tickets, strictly self-scoped.
Privileged actions stay approval-gated and audited; nothing runs silently.
Boundary enforcement means an employee can never read a colleague’s balance or account.
Target: [CUSTOMER RESULT REQUIRES VALIDATION].
Ask for a colleague’s PTO balance — refused at the boundary; then the access reset stops at an approval, and a ticket is auto-created only if the reset fails.
Operations copilot
A copilot that assembles context across records — even across multiple host apps — and stages sensitive actions for a human to approve, inside the CRM or internal tools your team already uses.
Flagship · Multi-agent reportingGoverned reporting & analytics team
A multi-agent team — one coordinator plus permission-scoped specialists — that turns plain-language questions into governed tables and diagrams, with provenance on every answer and no dashboards to build.
Use case · SupportCustomer support agent
An assistant that reads the current ticket, answers low-risk questions instantly, and pauses for approval before anything that touches a customer’s account.
See “Employee helpdesk agent” running under governance.
Book a demo and we’ll walk your team through this workflow, the governance gate, and the interactive cards — using an example close to your stack.